Ticket System for CheckMK

An integrated ticket management system that automatically creates, tracks, and manages tickets based on CheckMK monitoring alerts.

Features

• Automatic Ticket Creation: Tickets are automatically created when alerts trigger via notification rules
• Real-time Dashboard: Auto-refresh every 30 seconds using AJAX (no page reload required)
• Color-coded Interface: Visual indicators for priorities (Urgent/Critical/High/Medium/Low) and statuses (Open/In Progress/Resolved/Closed)
• Direct Navigation: Clickable links to hosts and services in CheckMK
• Comment System: Add notes and comments to any ticket
• Full History: Complete audit trail of all ticket changes
• Menu Integration: Accessible from Setup > Events > Ticket System
• Lightweight Storage: Uses SQLite database (no external database required)
• Multi-site Compatible: Works with CheckMK distributed monitoring setups

Requirements

• CheckMK 2.3.0p1 or higher
• No additional dependencies

Support

• GitHub: https://github.com/jbelkacemi/checkmk_ticket_system
• Issues: https://github.com/jbelkacemi/checkmk_ticket_system/issues

Author

Jbelkacemi - https://belkacemi.es/